Modern City

MEDICAL COLLECTIONS

It's Your Money!  You Deserve it!

At Lake Health Alliance, we understand that insurance billing is only part of the revenue process.  

"Patient healthcare costs – including both deductibles and out-of-pocket maximum payments – have increased by almost 30% percent since 2015.

The average deductible is $1,820 and the average out-of-pocket maximum cost is $4,400.

83% of Physician Practices under five practitioners said the slow payment of high-deductible plan patients are their top collection challenge, followed by the difficulties that practice staff have at communicating patient payment accountability (81%).

Source: Black Book™ 2017 Revenue Cycle Management Survey 

Which is why we've formed a strategic relationship with a leading medical collections group.  At Lake Health Alliance we understand that each case is different and our partners treat each claim as such.  They handle each and every case as an isolated circumstance which increases the collectability of each claim.  All files received are researched to insure we have the most current and up-to-date contact information available and then are advanced through our 3 phase collection process.

Our collections partner understands that each case is different and treats each claim as such. They handle each and every case as an isolated circumstance, which increases the collectability of each claim. All files received are researched to insure we have the most current and up-to-date contact information available and then are advanced through a 3 phase collection process.

Phase 1

All claims received by our partner will go through this initial phase.  Phase 1 of our process consists of in-house collectors making personalized attempts to contact the debtor through all means possible.  This includes, but is not limited to, phone calls, emails, letters and faxes.  Their agents will diligently attempt to reach your debtor to secure payment.  When necessary, collectors will negotiate payment plans, and settle disputes to ensure maximum recovery.  Our partner agents will not settle a case for a lower amount without your authority.

Phase 2

If a claim is not collected during Phase 1, and it's determined that the case warrants further action, our partner will assign the claim to one of their affiliated attorneys.  This attorney will be located in your debtor's jurisdiction.  The attorney will make additional attempts to contact your debtor to resolve the balance.  Additionally, they will evaluate the necessity of litigation, or judgement enforcement actions, if the balance remains unsatisfied.

Phase 3

This phase includes filing suit against your debtor and/or filing post judgement enforcement actions.  Our partner covers the affiliated attorney's fees from the contingency fee they earn.  The only costs you will be responsible for are the out of pocket expenses incurred, such as filing fees, service costs, motion fees, etc.  Phase 3 will only be recommended on claims where it appears there is a high likelihood of recovery in the event a judgement is entered or post judgement actions are filed.

Experience the difference

CUSTOMER SERVICE

They ensure that our clients, as well as the customers they place for collections, are treated with respect, by way of excellent customer service.  They realize our clients will, from time to time, have unique situations, which their FAQ's don't address, or may have problems which come up and need additional help to resolve.  Which is why they offer an entire Customer Service Department, including a dedicated email address for support related issues, to ensure you receive an immediate response to any of your questions. 

CUTTING EDGE TECHNOLOGY

Our partner provides the latest technology in both data security as well as communications.  They deploy a number of communication strategies to recover monies owed to you.  The take a comprehensive approach to collections, from understanding the impact of social media in locating individuals and their assets, to utilizing private databases which provide personal and private financial information not easily available to the general public.  Their unique combination of collection veterans, and information technology professionals, ensure they deliver outstanding results, well above the industry average.

NO RECOVERY NO FEE

Our partner is so confident in their abilities to collect, they do not charge our clients any upfront fees for the collection service.  Their service is "fee contingent" upon their ability to successfully collect from a debtor.  If they do not collect, you do not owe them anything!  They pride themselves in their results, and are assured that their capable collectors are going to get the job done for you.

THE DIFFERENCE

Our clients have come to appreciate the many advantages of working with our partner, as opposed to your typical collection agency.

  1.  Ability to file a lawsuit:  They don't always have to file suit against debtors, but simply having the option to file suit provides them more leverage, and our clients more options than your typical collection agency.

  2.  Knowledge of the Law:  As a result of their vast experience in the debt recovery industry, our clients are provided the information they need to make educated decisions regarding their financial recovery.

  3.  We are held to a higher standard.  They are bonded, insured and licensed by the Florida Department of Banking and Finance.  This holds the firm accountable for their conduct when engaging in debt collections.

  4. No upfront Fees: In addition, all of the cases are taken on a contingency fee basis.  They don't paid unless you do!

HOW IT WORKS

To ensure that utilizing a collection agency is a profitable and proficient solution for our clients, our partner seeks to streamline the process from beginning to end.  Becoming a client and submitting claims is very simple.  Prospective clients may elect to simply return the agreement and account placement forms, which we provide, or submit claims through an online express sign up link, which we can also provide.

One received, you will become a client of our partner, and their agents will immediately begin working to recovery your money.

STAYING IN THE LOOP

REMITTANCE AND GETTING PAID

Our partner takes pride in their industry leading remittance process.  Remittance is the process of getting paid for collections successfully made by our partner.

Their remit policy is as follows;

All payments collected between the 1st* and 15th of a month are processed between the 1st through the 5th of the following month.

 

All payments collected between the 16th* and 31st of a month are processed between the 16th and the 20th of the following month.

* not including weekends or holidays.

Where most collection agencies remit monthly or quarterly, our partner is leading the debt collection industry with their bi-monthly remittance policy.  Getting your money back in your hands now!

We understand that your time is valuable, and that your focus should be on clients that are paying you, and developing new business relationships.  They serve as an extension of your accounting team, which will enable you to focus on other pressing matters.  As time is the most valuable resource of our clients, they offer an industry leading, cutting edge client portal where clients log in and view the accounts placed.  Within the dashboard, you may view the current status of your accounts, specific collection efforts being made, as well as payments received.  Clients may also request a litigation consultation, notify our partner of direct payments mad, provide supporting information about files and submit new collection claims.  Access to this portal is free, and is provided to all clients, and is available 24/7 365 days a year.  While this is offered to our clients for convenience, clients may also contact their customer service team as well, for clarification or updates at any time.  

WHO NEEDS A COLLECTION AGENCY

The answer is any company that is in business and looking to be successful.  The sad truth is that in today's day and age, the gentlemen's agreement and business integrity are often icons of another time.  Commercial and Consumer debt is a constant battle that all companies will eventually have to deal with.  One customer that does not pay a debt, will often wipe out the profit margin earned from up to ten paying customers.  Having a reputable and efficient collection agency is necessary to protect your revenue, and your business.

THE CLOCK IS TICKING

Any business owner, bookkeeper or office manager knows that when a customer does not pay, the odds of receiving a payment substantially decrease the longer an account ages.  The length of time an account is delinquent drastically reduces the collectability.  Statistics have shown that after just 3 months, the likelihood is that you'll collect only about 70 cents of each dollar owed.  After six month, that figure drops to 50 cents, and after a year it shrinks to 23 cents.  This proves that time is money.  Money earned today is more valuable because it is available sooner to be invested.  As time is of the essence, it is important to have a control mechanism in place so you can take immediate action if a customer does not pay you.  While it is understandable to want to maximize the amount of money you recover from a past due customer, it is detrimental to hold on to delinquent accounts, especially if they are exhibiting one or more of the following behaviors;

  • Refuses to take phone calls.

  • Claims to always be traveling.

  • Waiting on another customer to pay.

  • Claims they are waiting on checks to clear.

  • Claims to have sent payment, but it has not arrived.

  • Claims they are waiting on approval to issue a payment.

These are classic red flags and are important indicators that it is time to put a debtor into collections.

THE PERSISTENT PROBLEM

Medical debts are one of the largest segments of debt in the United States, with consumers owing significant sums to family practice clinics, dentists, chiropractors, hospitals, optometrists, and more.  Our partner helps our medical clients pursue collection of these debts in a way that is professional, timely, and amicable, ensuring that both our medical clients and the debtor have a way to fairly and amicably settle any outstanding amount owed.

Beyond merely helping to collect a medical debt, our partner stays on top of the latest developments in medical billing and accounts.  The industry is undergoing a significant amount of change, and they ensure that their procedures stay within new regulations as they're implemented.  They're a modern, fast-moving company, and that helps them stay ahead of the quick modernization of medical accounts and collection.

MEDICAL COLLECTIONS

ONE SIZE DOES NOT FIT ALL

Unfortunately, many collection agencies take a "one size fits all" approach to collections.  This can't be further from the truth when it comes to collecting from medical patients.  In today's consumer environment debtors have become increasingly savvy.  Debtors will evaluate the urgency of paying a debt based on the competence of the agency handling the case.  Debtors are going to be able to sense if a collection agent is meely reading from a script, and can easily identify if the call is coming

from an overseas call center.  Our partner is a firm that is knowledgeable and understanding of each individual situation that arrives at their firm, not only about collections, but about the medical industry.  Because of our partners' experience in the medical industry, they have the ability to communicate effectively with your patients.  This ensures the highest success rate possible. 

WE KNOW HOW TO HELP

A focus on collecting a consumer's debt while focusing on retaining them as a patient.

Knowledgeable professionals who can help educate patients about how to pay their outstanding balance. 

A custom-developed collection approach that will enhance a medical offices billing procedures and staff members.

A commitment to ensuring that each patient understands their obligation, rights, and payment procedures.

 

The key to an effective and amicable collection is a combination of great service, excellent communication, and flexible terms.  Their medical collections practice focuses on all three of those building blocks.

888-612-7222

©2020 by Lake Health Alliance Inc.